Satellite Healthcare Clinical Administrative Coordinator in San Joseq, California

Requisition Number 18-0495

Post Date 7/9/2018

Title Clinical Administrative Coordinator

Location Bascom

Job Status Full Time

Work Hours 40

City San Joseq

State CA


Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The Clinical Administrative Coordinator (AC) is responsible for patient admission and discharge processes, preparing network reports, reviewing and submitting monthly billing, facilitating payroll, orienting new employees, maintaining employee records, and

maintaining office supplies and office machines in the center. The Clinical Administrative Coordinator is responsible for maintaining patient medical records as mandated in the medical records, privacy, and emergency policies.

Essential Functions

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

All ACs perform the following functions:

  • Prepares and reconciles network, Kaiser and other reports; assists Clinical Manager with adjusting reports as needed

  • Processes payroll for the center and serves as payroll point of contact

  • Assists the Clinical Manager with all aspects of onboarding and orienting new hires and transfers into the center

  • Processes paperwork for new center employees

  • Maintains paper and electronic employee records that are retained in the center; responsible for notifying employees of license/certification expiration dates

  • Responsible for all patient medical records for the center; conducts employee training on legal requirements of medical records

  • Responsible for tracking and notification of HIPAA compliance training and Satellite policies and procedures on privacy

  • Responsible for driving the Satellite Healthcare culture through values and customer service standards

  • Accountable for outstanding customer service to all external and internal customers

  • Develops and maintains effective relationships through effective and timely communication

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely mannerACs in centers without a Clinical Administrative Assistant (AA) also perform the following functions:

  • Performs admissions for all patients; audits all admissions following admit

  • Performs discharges for all patients; audits discharge records and is responsible for document management of records

  • Performs maintenance of patient and employee medical records (manual and SPIN) to ensure information is current and complete

  • Handles monthly patient billing and prepares billing reports as requested

  • Responsible for maintaining front desk including but not limited to:o Answering phoneso Filingo Greeting and hosting incoming visitors to the centero Monitoring, ordering and stocking front office supplies including lobby postingso Maintaining the front lobby to ensure it is clean and presentableo Obtaining help for patients in the waiting room when necessaryo Maintaining lists of contact informationACs in centers with an AA also perform the following functions:

  • Directs Clinical Administrative Assistant within the center, delegates appropriate duties, provides ongoing training and provides CM with performance feedback

  • Oversees admissions for all patients; audits all admissions following admit

  • Oversees discharges for all patients; audits discharge records and is responsible for document management of records

  • Oversees maintenance of patient and employee medical records (manual and SPIN) to ensure information is current and complete

  • Oversees monthly patient billing and prepares billing reports as requested

  • Oversees front desk administration


Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma, GED or equivalent; AA or AS degree preferred

Experience: One (1) year administrative experience required; two (2) years preferred; Customer service experience preferred

Knowledge, Skills & Abilities:

  • Excellent organizational skills

  • Problem resolution skills

  • Demonstrated professional and friendly tone

  • Familiarity with regulations regarding medical records and infection control

  • Demonstrated contribution to harmonious and constructive working relationships with all staff members to promote a positive and productive atmosphere

  • Demonstrated teamwork approach by offering information, advice, and assistance to all staff members in a positive, courteous, and cooperative manner

  • Demonstrated communication of information to appropriate team members and documentation in a clear, concise, and accurate manner

  • Intermediate MS Office skills including Outlook, Word, Excel, and Powerpoint

  • Ability to maintain confidentiality

  • Ability to read, write, speak, understand, and satisfactorily communicate in English with others in person, over the phone, and electronically

  • Proper telephone etiquette

  • Ability to perform assigned tasks with minimal direction

  • Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.