Satellite Healthcare Vice President - Training & Education Services in San Jose, California

Requisition Number 18-0453

Post Date 6/20/2018

Title Vice President - Training & Education Services

Location Corporate HQT

Job Status Full Time

Work Hours 40

City San Jose

State CA


Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The Vice President of Training and Education provides senior leadership direction and support for enterprise wide training and education services. This includes the day to day management of staff and delivery of services for the development of employees within

their areas of clinical practice, business management, and service excellence programs, incorporating the principles of servant leadership. As the leader for instructional facilitation, all curriculum and program design, standardization and competency benchmarking,

the VP will provide oversight for all company training and education. This responsibility includes comprehensive design, development and delivery of training and supporting proficiency for SHC field operations clinical, technical, interdisciplinary, administrative/non-clinical

training and or education. The Vice President of Education is responsible for planning, directing, implementing, coordinating, and evaluating staff and training programs to ensure optimal and effective attainment of individual, department and enterprise goals,

policies and procedures, and requirements of any mandated Compliance Programs, and all regulatory policy requirements. The Vice President of Training and Education Services will lead with and inspire a mission, vision, values environment and understanding

of managing to our enterprise strategic pillars.

Essential Functions:

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards. Employees must abideby all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

Training and Education Development:

  • Participates in the design and development planning and takes ownership of execution of the education strategy and initiatives providing the pertinent oversight and direction for all company training and education of all direct clinical or non-clinicalpersonnel.

  • Oversees and directs the development and implementation of:

  • Training programs to support the delivery of quality patient care as per the standards set forth in the Clinical Services Clinical Training Manual.

  • Training processes, systems, and organizations to support standardized training across the Field or administrative functions at the center level and or supporting enterprise administrative needs.

  • Training processes to ensure that policies and procedures developed by inter disciplinary Services are consistently incorporated into facility or company practices.

  • Responsible for driving standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.

  • Provides leadership and guidance regarding training the Field on Continuous Quality Improvement.

  • Oversees the provision of professional growth opportunities to management and facility staff.

  • Guides the development of processes and systems for all employees receiving appropriate training according to policy, including training to ensure ongoing compliance with all risk management initiatives.

  • Ensures the appropriate provision of assistance in the addressing of and acting on any adverse events and action thresholds.

  • Ensures that all Clinical Quality policies and procedures are communicated to and training is implemented by all Department Directors Education.

  • Responsible for education regarding the integrity of medical records and other administrative and operational records.

  • Incorporates outcomes from data collection and auditing activities into education and training programs as appropriate.

  • Ensures the appropriate provision of education regarding maintenance of environmental integrity, including safety, of all Field facilities and the integrity and safety of the facility water systems.

  • Develops and supports on going competency evaluations and development of subsequent programs to ensure ongoing strong performance of all direct patient care personnel.

  • Supports and implements business management and leadership developmental programs, including customer service, employee selection, performance appraisals, and basic management and leadership training.

  • Collaborates with peers in other Fields and regarding curriculum development and piloting of developmental training.

  • Ensures the appropriate orientation of new Field support personnel including Dept. Managers, Directors Operations and Managers.

  • Provides coaching and developmental support to all new managers.

  • Is well-educated and informed regarding benefits, Human Resources policies, procedures and processes, and acts as a resource to all managers.

  • Has the skills and experience needed to lead change management education and incorporate the principles of servant leadership, with an emphasis on managing and developing culture changes and inspiring attendees to incorporate these into their leadershiproles.

Development and Administration:

  • Implements an in-service organization to meet the needs of the Field, regions and Home Office.

  • Develops preceptor programs and training to support the program to drive clinical training at the facility level in addition to new employee training.

  • Provides leadership, hiring, support and guidance to the Field Education/Training Department, including the coaching and development of the in-service staff.

  • Hires Department Directors of Education according to selection standards, and provides input on the selection of regional education personnel.

  • Provides continual informal feedback to direct reports and formal feedback in the form of the annual performance review. Manages the staffing of the Education/Training department through a responsible hiring and firing process.

  • Responsible for development of an efficient and prudent annual Department budget and meeting or exceeding budget goals.

  • Ensures that Department goals are aligned with Company.

  • Responsible for ensuring effective adult learning environments for all training programs.

  • Ensures all business policies, procedures and systems are incorporated into training by the appropriate personnel, including compliance with ethical business practices.

  • Ensures the provision of training and support to Operations Managers regarding business goals and practices.

  • Supports and ensures the appropriate training on the Staffing and Medical Supply Models, and any other business initiatives as appropriate.

  • Supports training action plans to correct clinics below threshold performance if needed.

  • Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact the business.

  • Maintains knowledge of Satellite Health Care patient care services, and strategies, in order to support and train staff.


Minimum Qualifications:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.


  • Graduate Degree required

  • Advanced education with instructional education, organizational development or healthcare specific emphasis preferred


  • At least 8 to 10 years of experience in leadership, formal training and education leadership

  • Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying

Knowledge, Skills & Abilities:

  • Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management,and decision making.

  • Demonstrated management skills necessary to provide leadership in the education of dialysis managers and personnel and to ensure the delivery of maximum quality care to all patients.

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.