Satellite Healthcare General Manager/VP of Home Therapies in San Jose, California

Requisition Number 18-0957

Post Date 11/30/2018

Title General Manager/VP of Home Therapies

Location Corporate HQT

Job Status Full Time

Work Hours 40

City San Jose

State CA

Description

Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .

The Corporate General Manager/Vice President of Home Therapies will lead all facets in adapting a brand strategy for Satellite Healthcare’s target home therapies market. As the 'brand guardian', Corporate General Manager/Vice President of Home Therapies maintains brand integrity across all company marketing initiatives and communications,

and manages a portfolio of home therapies products and services.

Working under the company’s Chief Field Operations Officer, the Corporate General Manager/Vice President of Home Therapies serves as the point-person for developing, implementing and executing marketing initiatives and activities for the home therapies brand.

These initiatives and activities include campaigns (print, web, social media, broadcast, etc.), events, pursuit of diverse business relationships with payers and other providers, corporate responsibility programs and sponsorships.

The Corporate General Manager/Vice President of Home Therapies is responsible for more than executing marketing campaigns; he/she is also in charge of managing and developing P&L and driving market growth. Strong analytical skills, business savvy and the ability

to multitask are all essential. He/she directs the establishment and maintenance of business standards and protocols and audit systems related Home Therapies and all of its areas. Collaborates with peers (Quality, Business Development, Public Relations/Marketing,

Operations) in defining the best quality and business strategies for Home Therapies for Satellite Healthcare. He/she oversees the execution of the strategies and implementation of initiatives within the defined scope of responsibilities. He/she provides strategic

direction and support to facilitate the achievement of Company goals regarding improved patient outcomes and superior quality standards by collaborating with Clinical Medical Affairs, Research and Operations. Supports SHC’s mission, vision, values and philosophy

and adheres to the SHC’s Compliance Program, including following all regulatory and SHC policy requirements.

The position is located in Northern California, close to Satellite Healthcare’s Home Office. The position requires travel to division, home offices and facilities. Travel to meetings

required.

Essential Functions:

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

CUSTOMER SERVICE:

  • Responsible for driving the SHC culture though customer service standards.

  • Accountable for outstanding customer service to all external and internal customers, including patients, staff, physicians and Corporate personnel, and payors, including disease management entities.

  • Develops and maintains effective relationships through effective and timely communication with all customers.

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

  • Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term.

  • Planning and execution of all communications and media actions on all channels, including online and social media.

  • Assisting with product development, pricing and new product launches as well as developing new business opportunities.

  • Understands consumer behavior and assesses business needs for market potential and outreach.

  • Creating and managing promotional collateral to establish and maintain product branding.

  • Managing the budget for advertising and promotional items.

  • Competitor and customer insights analysis.

  • Analysis of sales forecasts and relevant financials and reporting on product sales.

  • Directs the coordination and delivery of world-class dialysis services company-wide, assuring quality of care for patients/families.

  • Oversees the development, evaluation and adherence of patient care policies, procedures and clinical practice standards and expectations and the evaluation of standards on an annual basis maintaining and adhering to SHC policies and practices.

  • Leads the development, implementation and evaluation of clinical short- and long-term goals and objectives within the framework of the SHC goals.

  • Actively participates in strong, cohesive clinical leadership teaming with the Chief Medical Officer (CMO), Chief Administrative Officer (CAO), Chief Business Development Officer (CBDO), Chief Financial Officer (CFO), Chief Compliance Officer (CCO), VPsof Quality & Analytics, Director of Public Relations/Corporate Communications, VP of Research & Procurement, VP of Technical Services, VP of Education and other clinical and business leaders.

  • Leads the Home Services Team by developing clear role expectations for all home services operations leaders, modeling effective meeting facilitation, project management and professional growth.

  • Serves as a resource to staff on business and market issues, current trends in healthcare, and state, federal and any accreditation body regulations.

  • Serves as the SHC liaison for related organizations by representing the Company at seminars, conventions, meetings and reporting back on the issues both current and upcoming.

  • Serves on the Operations Leadership Team (OLT); Actively participates in the leadership of the organization’s home therapies strategy and planning.

  • Participates with SHC leadership in developing fiscal direction of home therapies business operations; Works with the CFO and the COO to establish the clinical annual budget.

  • In collaboration with Education, is responsible for the success and development of clinical staff supporting home therapies. Assists clinical and operations leaders to develop skills and techniques in evaluating the performance of clinicians and operators.

  • Takes responsibility for compliance, efficiency and staff's understanding of clinical and operational policies and procedures.

  • Ensures and facilitates a frequent evaluation and audit process to determine effectiveness of Home Therapies programs and initiatives, and to identify improvements to result in achievement of Company quality goals.

  • Ensures conclusions from data collection and auditing activities are incorporated in the education and training programs as appropriate.

  • Supports the building of collaborative relationships with key Medical Directors and Medical Policy Committee Members to promote quality, service and clinical outcomes, providing guidance regarding addressing barriers to improvement and promoting evidenced-basedand better clinical practices.

  • Ensures the appropriate communications between Quality team staff, Corporate Quality and Clinical Services staff and the relevant Operations management. May prepare written communications regarding various initiatives and projects collaborating with thestakeholders as needed.

  • Reviews and analyzes information and data pertaining to home therapies structure, processes and outcomes including the quality activity and facility risk assessments and mitigation summary reports. Provides updates, reports and presentations on Home Therapiesactivities, outcomes, and issues to the Executive team.

  • Hiring, Terminations and Feedback to all Home Therapies Leaders.

  • Provides continual informal feedback to direct reports and formal feedback in the form of the annual performance review.

  • Provides oversight regarding disciplinary actions working with Human Resources as appropriate.

  • Responsible for development of an efficient and prudent annual Department budget and meeting or exceeding budget and goals.

  • Ensures that Department goals are aligned with Corporate goals.

  • Provides guidance and expertise regarding issues related to quality management, including clinical, technical, and operations issues and supports action plans to correct clinics below threshold performance.

  • Supports Field-specific business plans particularly with respect to Home Therapies related initiatives.

  • Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact the business.

  • Collaborates with internal and external counsel as appropriate to resolve legal and litigation issues with the goal of diminishing expenses to the Company.

  • Other duties as assigned.

Requirements

Minimum Qualifications:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education :

  • Bachelor’s degree required; concentration in Business, Advertising and Marketing, Healthcare Administration, Economics or Engineering

  • Post-graduate qualification, MBA, MHA, Masters in Economics or Math is preferred

Experience:

  • Minimum of 10 years of leadership and supervisory experience in a clinical setting required, including full accountability for both quality and financial outcomes, home dialysis, wound care, ambulatory care, hospice, home health or related program.

  • Three years of demonstrated expertise in senior leadership experience in a sizeable organization, including experience working as part of a cross-functional senior leadership team, developing organizational culture, strategy and policy.

  • Experience managing significant and continued growth.

  • Knowledge and experience with health care delivery systems, policies, accreditation standards, laws, regulations and reimbursement practices required; hospice-specific knowledge and experience preferred.

  • Experience with strategic planning and implementation administrative policies and procedures.

Knowledge, Skills & Abilities:

  • Ability to demonstrate exceptional theoretical and practical knowledge of clinical best practices.

  • Ability to demonstrate polished and effective written and verbal communications skills, including group presentation skills and the ability to relate to varied audiences within and outside the SHC.

  • Ability to solve complex problems.

  • Ability to think creatively and develop recommendations to improve the effectiveness and efficiency of processes and systems.

  • Ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives: to operate with a sense of urgency while maintaining flexibility and effectively managing priorities meeting deadlines.

  • Ability to demonstrate exceptional theoretical and practical knowledge of clinical best practices.

  • Ability to demonstrate polished and effective written and verbal communications skills, including group presentation skills and the ability to relate to varied audiences within and outside the SHC.

  • Ability to solve complex problems.

  • Ability to think creatively and develop recommendations to improve the effectiveness and efficiency of processes and systems.

  • Ability to function effectively in a fast-paced and changing environment with multiple priorities and objectives: to operate with a sense of urgency while maintaining flexibility and effectively managing priorities meeting deadlines.

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.