Satellite Healthcare Clinical Improvement Manager in San Jose, California

Requisition Number 18-0778

Post Date 10/2/2018

Title Clinical Improvement Manager

Location Corporate HQT

Job Status Full Time

Work Hours 40

City San Jose

State CA


Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness .

Satellite Healthcare provides expert, personalized kidney care at over 90 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The Clinical Improvement Manager (CIM) team functions as Quality Assurance and Improvement (QAI) support to all Satellite Healthcare’s (SHC) In-center, Nocturnal and Well Bound Home programs. This role is an expert resource and partner providing ongoing

quality improvement (QI) collaboration with centers to optimize patient health and safety outcomes, provide quality assessment and performance improvement (QAPI) process training and education, and ongoing support aligned with SHC’s quality strategy, initiatives

and priorities.

The CIM works collaboratively with the Operations leadership, and their center teams as the expert in QI to assist, coach and facilitate the implementation process of corporate initiatives, as well as development and implementation of quality improvement

plans as needed.

The CIM organizes center outreach activities as identified and prioritized by SHC data trends, company quality strategy and quality triggers identified through SHC Integrated Quality Model (IQM) and Quest for Quality program (Q4Q).

The CIM participates in Center and service area quality meetings, develops and presents QI training content, for new and existing employees during orientation and other venues where QI training opportunities are identified. The CIM provides in-servicing,

monitoring and education for Center and Assistant Center Managers (CM/ACM) and all other clinical staff members to support improvement aligned with company quality strategies, QAPI process, quality initiatives and priorities. The CIM is also responsible

for communicating and sharing QI best practices that support organizational goals as well as identify improvement opportunities that exist in processes, systems and or policies, recommended for enterprise wide enhancements and improvements.

Essential Functions:

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards. Employees must abideby all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs.

  • Communicate recommendations to Clinical Improvement Leadership team when new knowledge indicates a need for new or revised policies & procedures/protocols (P&P)

  • Collaboratively support and participate in identifying, developing, piloting, and implementing training for Medical Clinical Affairs (MCA) initiatives

  • Review quality measures monthly per Q4Q assignment and provide support aligned with level designation to Operations leadership, Medical Director and Center Management that will improve and sustain quality and safety outcomes

  • Support Continuous Quality Improvement activity and plans through attendance or review of QAPI meetings, providing guidance and recommendations for appropriate PDSA QI plans and QAPI processes.

  • Assist in identifying and developing new processes/systems to support clinical improvement and patient safety workflow

  • Identify and share best practices among centers in a timely manner; provide direction to center team members in utilization of resources to identify and resolve quality improvement challenges

  • Track and utilize tools to assist in identification and completion of root cause analysis (RCA).

  • Provide timely communication and documentation of improvement opportunities and plans identified through center Q4Q outreach support visits to Clinical Improvement leadership, Operations Leadership, Medical Directors and Center Manager, including requestfor additional resources from Medical liaison, Education, and Safety/Infection prevention teams.

  • Provide auditing and guidance to employees regarding infection control policies and procedures, in collaboration and communication with Infection prevention manager

  • Review of electronic health records (EHR) to ensure accurate and complete data entry of patient clinical plans and infection control data

  • Review deficient findings with Center management and Operations Leadership with recommendations for improvement

  • Responsible for driving the Satellite Healthcare culture through values and customer service standards

  • Accountable for outstanding customer service to all external and internal customers

  • Develops and maintains effective relationships through effective and timely communication

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner


Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Minimum Education & Experience:

  • Registered Nurse license; BSN preferred

  • Three (3) years nephrology nursing dialysis experience required; can be a combination of in-center, Acute, Peritoneal (PD) and Home Hemodialysis (HHD)

  • Current CPR/AED certification

  • CNN/CDN preferred

Minimum Knowledge, Skills & Abilities:

  • Ability to communicate and build collaborative, professional relationships with operational, and physician partners

  • Experience in corporate quality improvement methodology and techniques

  • Flexibility in scheduling and ability to frequently travel

  • Ability to prioritize and adapt based on changing priorities

  • Ability to proactively identify and analyze issues in the workplace and identify and implement solutions collaboratively

  • In-depth understanding of QAPI process, SHC quality program initiatives and strategies, P&Ps/Protocols and familiar with CMS quality regulatory requirements.

  • Solid reasoning, critical thinking, and problem solving abilities

  • Ability to attend corporate and center meetings

  • Strong communication skills; ability to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.