Satellite Healthcare Sr. IT System Administrator in Redwood City, California

Requisition Number 17-0767

Post Date 3/13/2018

Title Sr. IT System Administrator

Location Corporate HQT

Job Status Full Time

Work Hours 40

City Redwood City

State CA


Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The IT Senior System Administrator is responsible for the technical design, planning, implementation, performance tuning, and recovery procedures for mission critical enterprise systems.

This IT Senior System Administrator serves as a technical expert in the area of system administration for Windows operating systems as well as a specialization in at least two of the following: VMware, Citrix XenApp/XenDesktop, Microsoft Exchange 201x,

Microsoft SCCM, and Cloud services (Azure, Office365, AWS).

This position also recommends the redesign and configuration of operating systems and system applications.

Essential Functions:

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

  • Provide engineering solutions for various project and operational needs

  • Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements

  • Develop and maintain installation and configuration procedures

  • Contribute to and maintain system standards

  • Research and recommend innovative, and where possible automated approaches for system administration tasks; identify approaches that leverage our resources and provide economies of scale

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs

  • Provide Tier II/other support per request from various sources; investigate and troubleshoot issues

  • Repair and recover from hardware or software failures; coordinate and communicate with impacted departments

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities

  • Perform periodic performance reporting to support capacity planning

  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

  • Maintain data center environmental and monitoring equipment

  • Responsible for driving the Satellite Healthcare culture through values and customer service standards

  • Accountable for outstanding customer service to all external and internal customers

  • Develops and maintains effective relationships through effective and timely communication

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner


Minimum Education & Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associates degree in information technology; Bachelor’s degree preferred

Experience :

  • Eight (8) years of Systems Administration experience including:

  • Eight (8) years production Windows (2008 and higher) systems or server administration experience

  • Five (5) years software technical support experience in at least two of the following specializations:

  • VMware

  • Citrix XenApp/XenDesktop

  • Microsoft Exchange 201x

  • Microsoft SCCM

  • Cloud services – such as Azure, Office365, AWS

Minimum Knowledge, Skills & Abilities:

  • Knowledge of PowerShell scripting

  • Ability to manage a multitude of assignments independently

  • Strong customer service and oral/written communication skills

  • Experience troubleshooting complex systems issue

  • Certification on MS Exchange preferred

  • Must be comfortable working in a collaborative team environment

  • Ability to occasionally work evenings and weekends, sometimes with little advance notice

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.