Satellite Healthcare IT Desktop Administrator in Pleasanton, California

Requisition Number 18-0170

Post Date 6/21/2018

Title IT Desktop Administrator

Location Corporate HQT

Job Status Full Time

Work Hours 40

City Pleasanton

State CA


Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy

choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The IT Desktop Administrator provides high levels of customer service to users of Satellite’s desktop operating systems. This position routinely thinks outside the box to solve problems quickly. The IT Desktop Administrator is responsible for repairing computers

and performing technical and system diagnostics as necessary.

Essential Functions:

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

  • Set up new computer systems and perform routine maintenance

  • Repair computer hardware as required

  • Provide technical assistance and resolution as necessary

  • Maintain computer equipment and software to ensure secure and efficient operations

  • Test and implement new software programs for the company

  • Troubleshoot basic networking issues

  • Support printer setup and printing

  • Manage shipping and receiving of equipment for the region

  • Responsible for driving the Satellite Healthcare culture through values and customer service standards

  • Accountable for outstanding customer service to all external and internal customers

  • Develops and maintains effective relationships through effective and timely communication

  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner


Minimum Education & Experience:

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma

Experience : Three (3) years of experience as a Computer Technician or Desktop Support Specialist

Minimum Knowledge, Skills & Abilities:

  • Strong understanding of Microsoft and Apple operating systems

  • Able to read and understand technical manuals

  • Ability to multi-task and prioritize projects effectively

  • Proactive, takes initiative

  • Ability to utilize provided company imaging software to image PC/laptops

  • Working knowledge with anti-virus software

  • Ability to work as part of team and independently

  • Ability to multi-task

  • Strong organizational skills

  • Strong analytical and problem solving skills

  • Knowledge of networking theory, TCP/IP protocol and IP addressing

  • Able to travel 25%

  • Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

Satellite Healthcare, Inc. (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability. Women and men, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. We offer a drug-free work environment.